Job Description
Job Description
Job Description
Enhancement Manager
Kapsons is recruiting for a Fortune 1000 industry leader in landscaping and grounds management. We're looking for an Enhancement Manager to join a high-performing branch team in the White Marsh, MD area.
Job Summary:
The Enhancement Manager (EM) schedules and directs personnel and resources to deliver quality, cost-effective enhancement services to a commercial client portfolio. The EM oversees 2 field crews and is responsible for their day-to-day scheduling, training, and development.
This is a hands-on role — you'll be present in the field regularly (no shovel required), coordinating material runs, keeping jobs organized, and supporting crews — balanced with real administrative ownership of schedules, job costing, and reporting. Strong Excel skills and organizational ability are essential to succeeding in this role.
Duties and Responsibilities:
Understand client needs through regular communication with the Account Manager(s)
Manage all landscape enhancement services, including coordination of materials, people, equipment, and subcontractors
Organize and oversee material runs and job logistics to keep crews on schedule
Inspect properties before scheduled service to prepare a specific action plan
Understand irrigation systems, identify necessary repairs or adjustments, and communicate recommendations
Monitor landscape health and identify insect or disease problems
Be present with crews in the field to support work and scheduling demands
Work with the Branch Manager to identify staffing needs, hire crew members, and prepare daily crew schedules
Ensure proper paperwork is completed for all employee changes and hires
Communicate with, counsel, train, discipline, review, and develop growth plans for employees
Provide hands-on training and support for crew members, including equipment operation, pruning techniques, safety, and quality standards
Maintain focus on safety and monitor safety records
Maintain required administrative systems, including timesheets, job databases, and service schedules — strong Excel proficiency required
Order materials as needed and monitor costs and deliveries
Request and use purchase orders per company guidelines
Support the Account Manager on larger enhancement opportunities as an additional resource
Education and Experience:
Associate degree (2+ years) in a business-related field, or equivalent experience
6+ years of customer service, management, and leadership experience within the landscaping industry or local marketplace
1+ years of supervisory experience
Strong Excel and organizational skills required
PLANET Certification (Installation of Hard and Softscapes) required, or ability to obtain
Compensation:
Base salary plus annual bonus
Physical Requirements:
Ability to lift and carry 40 lbs.
Must be at least 18 years old (21+ if operating company vehicles)
Strong stamina; ability to work outdoors in various weather conditions, including extreme heat and cold
Ability to bend, stoop, and twist continuously throughout the day
Must carry any required medications for known allergic reactions
Work Environment:
Combination of indoor office work and outdoor site
walkthroughs/supervision
Ability to work in moderate to extreme weather (100°ree;F+ or below 32°ree;F, varying humidity)
Extended periods in direct sunlight
Exposure to traffic, water, fumes, dust,
mechanical/electrical
hazards, loud noise, and outdoor allergens (pollen, insects, etc.)
Job Tags
For subcontractor, Work at office, Local area